REFUND & CANCELLATION POLICY

At M J Immigration Private Limited, we value transparency and professional service. This Refund & Cancellation Policy explains the conditions applicable to consultancy fees and other payments made by our clients. By engaging our services and making payment, clients acknowledge and agree to the following policy, subject to applicable laws.

1. Consultancy Fee – Strictly Non-Refundable & Non-Transferable

All consultancy fees paid to M J Immigration Pvt Ltd are strictly non-refundable in any situation, to the fullest extent permitted under applicable law.

Our consultancy fee covers professional expertise, counselling, application guidance, documentation assistance, administrative services, application coordination and other services agreed upon with the client.

Once paid, the consultancy fee cannot be claimed back on grounds including, but not limited to:

Visa refusal or rejection by an embassy, consulate or immigration authority.
University or college admission rejection.
Change of mind or personal decision not to proceed.
Cancellation or withdrawal of the application by the client.
Change of country, course, university or visa category.
Financial difficulties or personal circumstances.
Failure to provide the required documents or information.
Failure to meet visa, admission or immigration eligibility requirements.
Delays in processing or appointment availability.
Changes in immigration policies or government regulations.
Any other reason attributable to the client's decision or circumstances.

2. Cancellation of Services

Clients may request cancellation or discontinuation of consultancy services by submitting a written request to our official email address.

However, cancellation or discontinuation of services shall not automatically entitle the client to a refund of the consultancy fee already paid.

The non-refundable nature of the consultancy fee shall apply regardless of whether the client has used all or only part of the agreed consultancy services, subject to applicable law.

3. Government and Third-Party Fees

Payments made towards government authorities, embassies, consulates, universities, colleges, examination centres, medical centres, biometric appointments, courier services and other third-party organisations are separate from our consultancy fee.

Such payments are governed by the respective third party's refund and cancellation policies.

M J Immigration Pvt Ltd shall not be responsible for obtaining refunds from third parties. Where assistance is agreed, we may help the client follow the relevant refund procedure, but the final decision rests with the concerned organisation.

4. No Refund in Case of Visa Refusal

Visa approval is entirely at the discretion of the concerned embassy, consulate or immigration authority.

M J Immigration Pvt Ltd does not guarantee visa approval. Therefore, visa refusal, rejection or an unfavourable immigration decision shall not, by itself, constitute grounds for refunding the consultancy fee.

5. Duplicate or Excess Payments

In case of an accidental duplicate payment or an excess amount received due to a genuine payment error, the matter will be reviewed and any eligible adjustment or refund will be handled in accordance with applicable law.

6. Refunds Required Under Applicable Law

Nothing in this policy is intended to restrict or exclude any refund, remedy or consumer right that is mandatorily available under applicable law.

Any refund legally required in the circumstances will be processed in accordance with the applicable legal requirements.

7. Policy Acceptance

By making payment for consultancy services, the client acknowledges that they have read, understood and accepted this Refund & Cancellation Policy.

We strongly encourage clients to clarify all service details, consultancy charges and applicable third-party fees before making payment.

REFUND & CANCELLATION POLICY

​

1. Consultancy Fee – Strictly Non-Refundable & Non-Transferable

All consultancy fees paid to M J Immigration Pvt Ltd are strictly non-refundable in any situation, to the fullest extent permitted under applicable law.

Our consultancy fee covers professional expertise, counselling, application guidance, documentation assistance, administrative services, application coordination and other services agreed upon with the client.

Once paid, the consultancy fee cannot be claimed back on grounds including, but not limited to:

Visa refusal or rejection by an embassy, consulate or immigration authority.

University or college admission rejection.

Change of mind or personal decision not to proceed.

Cancellation or withdrawal of the application by the client.

Change of country, course, university or visa category.

Financial difficulties or personal circumstances.

Failure to provide the required documents or information.

Failure to meet visa, admission or immigration eligibility requirements.

Delays in processing or appointment availability.

Changes in immigration policies or government regulations.

Any other reason attributable to the client's decision or circumstances.

2. Cancellation of Services

Clients may request cancellation or discontinuation of consultancy services by submitting a written request to our official email address.

However, cancellation or discontinuation of services shall not automatically entitle the client to a refund of the consultancy fee already paid.

The non-refundable nature of the consultancy fee shall apply regardless of whether the client has used all or only part of the agreed consultancy services, subject to applicable law.

3. Government and Third-Party Fees

Payments made towards government authorities, embassies, consulates, universities, colleges, examination centres, medical centres, biometric appointments, courier services and other third-party organisations are separate from our consultancy fee.

Such payments are governed by the respective third party's refund and cancellation policies.

M J Immigration Pvt Ltd shall not be responsible for obtaining refunds from third parties. Where assistance is agreed, we may help the client follow the relevant refund procedure, but the final decision rests with the concerned organisation.

4. No Refund in Case of Visa Refusal

Visa approval is entirely at the discretion of the concerned embassy, consulate or immigration authority.

M J Immigration Pvt Ltd does not guarantee visa approval. Therefore, visa refusal, rejection or an unfavourable immigration decision shall not, by itself, constitute grounds for refunding the consultancy fee.

5. Duplicate or Excess Payments

In case of an accidental duplicate payment or an excess amount received due to a genuine payment error, the matter will be reviewed and any eligible adjustment or refund will be handled in accordance with applicable law.

6. Refunds Required Under Applicable Law

Nothing in this policy is intended to restrict or exclude any refund, remedy or consumer right that is mandatorily available under applicable law.

Any refund legally required in the circumstances will be processed in accordance with the applicable legal requirements.

7. Policy Acceptance

By making payment for consultancy services, the client acknowledges that they have read, understood and accepted this Refund & Cancellation Policy.

We strongly encourage clients to clarify all service details, consultancy charges and applicable third-party fees before making payment.